Last updated: 22 October 2026
1. Introduction
AVERROES ENERGY SOLUTIONS, LDA (“Averroes Energy Solutions”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Portuguese data protection legislation.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit https://averroesenergy.pt/ or contact us through our website.
2. Data Controller
The entity responsible for processing your personal data is:
AVERROES ENERGY SOLUTIONS, LDA
Registered office / Head Office:
Avenida do Atlântico, No. 16, 2nd Floor, Office 01
Parque das Nações
1990-019 Lisbon, Portugal
Telephone: +351 920 485 452
Email: info@averroesenergy.pt
Website: https://averroesenergy.pt/
For any questions or requests concerning your personal data, please contact us using the details above.
3. Personal Data We Collect
We collect only the personal information that you voluntarily submit through our website contact forms or provide when contacting us directly.
Depending on the information requested by the form and the information you provide, this may include:
- Name
- Email address
- Telephone number
- Company or organisation name, if provided
- Subject of your enquiry
- Message or other information you choose to submit
We do not intentionally request sensitive personal data through our general contact forms. Please do not submit sensitive or confidential information unless it is necessary and you have an appropriate reason to do so.
4. Purpose of Data Processing
We use the personal data collected through our contact forms exclusively to:
- Receive and review your enquiries.
- Contact you in response to your request.
- Provide information relevant to your enquiry.
- Communicate with you as necessary to address your request.
We do not use contact-form information for unsolicited marketing campaigns or unrelated purposes.
If we intend to process your personal data for any additional purpose, we will provide the required information and obtain consent where legally necessary.
5. Legal Basis for Processing
We process personal data on an appropriate legal basis under Article 6 of the GDPR.
Depending on the circumstances, this may include:
- Pre-contractual steps: Processing necessary to respond to a request for information or take steps at your request before entering into a contract.
- Legitimate interests: Processing necessary for our legitimate interests in receiving and responding to business enquiries, where those interests are not overridden by your rights and freedoms.
- Legal obligations: Processing necessary to comply with applicable legal obligations, where relevant.
Where consent is the applicable legal basis, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Data Sharing and Disclosure
We do not sell, rent or share personal data submitted through our contact forms with third parties for their own marketing or commercial purposes.
Access to enquiry information is restricted to authorised personnel who need it to respond to your request.
Technical service providers, such as website hosting or email providers, may process data on our behalf where necessary to operate the website and handle enquiries. Where applicable, such providers must be subject to appropriate contractual and data protection safeguards.
We may also disclose personal data where required by law or necessary to establish, exercise or defend legal claims.
7. Data Retention and Deletion
Personal data submitted through our website contact forms is retained on our website server for a maximum period of 30 days, after which it is deleted from the server in accordance with our data-retention procedure.
We do not retain contact-form information on the website server beyond this period for routine enquiry handling.
If information must be retained separately to comply with a legal obligation or establish, exercise or defend legal claims, it will be retained only for the period necessary for that purpose and subject to applicable law.
Copies held in email systems, service-provider systems or backups may be subject to separate technical retention cycles. We will take appropriate steps to ensure that any such retention is limited to what is necessary and consistent with applicable data protection requirements.
8. Data Security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
These measures may include access restrictions, security updates, secure communications and other safeguards appropriate to the nature of the information processed.
Although we take reasonable steps to protect personal data, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. International Data Transfers
We do not intentionally transfer contact-form personal data to third countries for unrelated purposes.
Where our hosting, email or other technical service providers process personal data outside the European Economic Area, any applicable international transfer will be subject to the safeguards required by the GDPR.
You may contact us for further information about relevant safeguards, where applicable.
10. Your Rights Under the GDPR
Subject to the applicable legal requirements and exceptions, you may have the right to:
- Access: Request confirmation of whether we process your personal data and obtain a copy.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing based on legitimate interests in circumstances provided by law.
- Data portability: Request your data in a structured, commonly used and machine-readable format where the legal conditions are met.
- Withdraw consent: Withdraw consent where processing is based on consent.
- Lodge a complaint: Submit a complaint to the competent data protection supervisory authority.
To exercise your rights, email info@averroesenergy.pt with your request. We may request reasonable information to verify your identity before responding.
We will respond within the time limits established by applicable law, generally within one month of receiving a valid request, subject to any lawful extension.
11. Right to Lodge a Complaint
If you believe that your personal data has been processed unlawfully or your data protection rights have not been respected, you may lodge a complaint with the Portuguese supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD)
Website: https://www.cnpd.pt/
You may also contact us directly so that we can review and address your concerns.
12. Cookies and Website Technologies
Our website may use cookies or similar technologies necessary for its operation, security and functionality.
Any analytics, advertising or non-essential tracking technologies, if used, must be disclosed and managed in accordance with applicable law, including obtaining consent where required.
You can manage cookies through the website’s cookie settings, where available, and your browser settings.
13. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content or security of websites operated by other organisations.
We recommend reviewing the privacy policies of those websites before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business operations or applicable legal requirements.
The latest version will be published on this page with its updated revision date.
15. Contact Us
For questions about this Privacy Policy or the processing of your personal data, please contact:
AVERROES ENERGY SOLUTIONS, LDA
Avenida do Atlântico, No. 16, 2nd Floor, Office 01
Parque das Nações, 1990-019 Lisbon, Portugal
Telephone: +351 920 485 452
Email: info@averroesenergy.pt